Reviews

The guys did a wonderful job on the install and the system works well. The auto switch feature we discussed with Jose did not come with the thermostat we received. We will need a thermostat that switches between heat and AC based on current temperature.

Our technician was Jose and we are very appreciative of his timeliness, quality of work and his expertise. It makes all the differences in the world when you have to depend on experience for vital home repairs and Jose is on top of the list. Thank you for all he does.

Jose was very good, he is an experienced technician and knows what he’s doing. He listened, talked to us about his findings and solutions. We were very pleased that he was our service tech.

Friendly, he did a excellent service. He's a fine representative for your company

Nedd

Need is the best!!!

Need g. Great job

Great job in taking care of the systems needs.

NEDD arrived quickly and found d the parts that failed to to HVAC up and running.

He was efficient and great at what he did. He told us what we needed to do and we're going to do that. He was a very congenial and was respectful to all of our needs

Nedd did a great job and was on time. By 3

Need did a great job friendly. Very knowledgeable.

Nedd did s good job of explaining things. Very professional.

Need did a great job friendly. Very knowledgeable.

On time, did a quick but complete check up

Terence was very courteous and careful in the home. He went into the attic in the afternoon, after a build up of heat from the sun shining on the roof, he never complained. He spent enough time to do a through job. I am happy with his work.

VERY NICE he did a very good job and very knowledgeable THANK YOU.

Need Did a fantastic job, he is knowledgeable and explained a lot to me. I would recommend Nedd to my neighbors and friends.

Hugo our technician was very knowledgeable and explained everything to us in detail. Very satisfied!

Nedd he did an outstanding job

Need was it a great technician answered all my questions you should give him a raise

Marcus Ford was our tech. He went above and beyond what we have gotten in the past. He was thorough, clean, professional, and very knowledgeable about telling us what we need to do to make our unit run smoothly and last a long time. Watts needs to give the guy a bonus or a raise. I will ask for him on our next service call.

Need did a great job friendly. Very knowledgeable.

Our technician Jose was excellent! He allowed me to watch over his shoulder, ask questions, and allowed me to learn about the system we just acquired! He answered all of my questions! He called into the office and got permission to clean my A/C and Heating unit and did an excellent job. I was able to watch and learn from the different tests he accomplished and learn about the condition of our newly acquired unit! Over the past (4) years, Jose worked on our previous house and did an excellent job as well! Thank for everything Jose!!!

Nedd, did a great job and is a valuable attribute to Watts.

Raymond was great. Tell him sorry the Bucs lost last week !!

He did a wonderful job.

Nedd was awesome in explaining hvac maintenance and how to proactively care for the unit and seek professional help.

Nedd great job

Nedd was very pleasant and explained all to me.

John answered all our questions regarding our purchase of a replacement HVAC system. He was very kind and helpful.

Need done a great job

Need My husband is very fond of his professional service and knowledge.

Jose is awesome! He is very thorough, explaining everything to me, and is both personable and professional. He is an asset to a wonderful company!

Nedd was prompt and professional. He did a great job.

Excellent technician. Did a great job, on time, friendly, knowledgeable and courteous.

When we called Watts , we needed an immediate price on a new central air system . John and another gentleman arrived within two hours . They were prompt , efficient , professional and polite, and gave us a quote that was competitive and reasonable. John was very accommodating with our schedule and came back the next morning to go through everything with us . We had used Watts as our HVAC supplier in another home years ago , and so far we are very pleased we called them .

The three men that came to replace the ac were very nice, professional, polite and worked great together. They were on time and worked efficiently. They cleaned up everything. Couldn't even tell they did all that work. Thank you so much Xavier, Mr Aaron and Sonny.

Repair man was great! Hopefully 2nd times the charm!

Jose was very professional in attending to my issues, he explained everything clearly and showed me what was needed to get my system up and running. Great customer service skills. Your company is very very lucky to have a employee of his caliber and knowledge.

John answered all our questions regarding our purchase of a replacement HVAC system. He was very kind and helpful.

Marcus was amazing, figured it was a blower in like 10 minutes, ordered motor and 2 days later working better than it has in a year or so. I live in a 55+ community and neighbors told me about Watts... Going to call them if I have any electrical or plumbing.

Luis was very professional and courteous. Explained everything in detail. Watts has been our HVAC choice for the last 15 plus years!

Nedd did a great and thorough job today, very respectful and hard worker!

Nedd did a fantastic job. He was thorough, explained what he was doing and helped us understand how to maintain our unit. Highly recommend Watts and Nedd.

Watts has been very responsive to our requests for services and maintenance. We called yesterday and they were here first thing this morning

Excellent technician. Did a great job, on time, friendly, knowledgeable and courteous.

Jose was very good, he is an experienced technician and knows what he’s doing. He listened, talked to us about his findings and solutions. We were very pleased that he was our service tech.

Jude was very professional and did a great job!

Nedd was respectful and courteous. Knew his stuff, highly recommended.

Very efficient and polite!

Nedd very knowledgeable, kind And fantastic job

Ned fid an excellent job. He is an excellent worker. Professional and very kind Thanks Ned👏👏👏👏👏👏👏

Josh did a great job with our annual air conditioner maintenance. He was courteous and explained the process well!

Need. Always enjoy him and his service

Nedf Wonderful service!!

Nedd did a great job! Very professional and personable!

Many thanks to Hugo for helping reset my thermostat over the phone Monday afternoon. It was greatly appreciated. Sandy Behr

Nedd is a nice person.

Good job

Nedd was wonderful. He explained everything!

Nedd- good job. Good guy!!

When we called Watts , we needed an immediate price on a new central air system . John and another gentleman arrived within two hours . They were prompt , efficient , professional and polite, and gave us a quote that was competitive and reasonable. John was very accommodating with our schedule and came back the next morning to go through everything with us . We had used Watts as our HVAC supplier in another home years ago , and so far we are very pleased we called them .

Nedd is the best

Nedd, did a great job at a fair price.

I want to commend Watts Air Conditioning for the amazing service they provided today. My a/c was not blowing cold air this morning. I called Watts at 12:45. Raymond, the technician to my great surprise, showed up just 20 mins later. He diagnosed the part required immediately, changed it out and was gone by 1:45. On these warm days, getting our A/C back up and running fast is very important to us. High marks to Watts and their amazing technician Raymond who was very professional and polite from beginning to end. I highly recommend Watts and Raymond to anyone that needs professional A/C repairs or servicing. Give them a call. You will be glad you did. Bruce and Linda W. Lake Wales Happy and appreciative Canadian snowbirds to be able to spend our winters here in the beautiful state of Florida.

Nedd did the great job 👏

NATE DID GREAT JOB. ANYTIME I NEED, I CALL WATTS.

Nedd did great job on my uni

Great experience with the technician Josh. Would definitely recommend them.

Hugo, the technician, did a great job. Hi knowledge and service was excellent!!!

Nedd did a very good job. He was very friendly and got our air conditioning back in working order.

Need did a great job and really nice

Nedd, did a good job.

Great experience and would highly recommend to anyone.

Technician pleasant and very knowledgeable

Need did a great job.

On 11/14/2025 my 3 ton unit received the annual clean and tune maintenance from Watts A/C. The service technician "Ned" whom has been to my residence in 2024 performed the task. Ned is outstanding, explains all issues and leaves the job cleaner than it was before arrival! I also had the opportunity to interact at the office with "Cassie" on another issue after Ned finished. She too is a real pro! I trust Watts with my A/C equipment and have been a very satisfied customer since 2015.

Nedd came home and did his thing also advised that I need to keep my unit clean and dust free

Need did a great job

Need did a great job and very nice!!!!

Josh was fantastic. Very knowledgeable. Answered all our questions. Very efficient!

Need Great Job.

Need was very effectual and efficient

Nedd did an outstanding job

Josh was excellent and professional

Did a fantastic job and was very personable.

Josh was professional, and knowledgeable. Very friendly, cleaned up after the service and all around an awesome technician. I highly recommend him.

Marcus. Was excellent. Honest and curious. A pleasure to have in my home.

Nedd did a fantastic job!

Marcus did a great professional job getting our heat running again.

Marcus did a great job fixing our heat due to wiring issue

Need did a great job

The technician was great, very friendly and efficient. Watts is a great HVAC company to deal with and their staff is very nice to deal with!

Hugo is Absolutely fantastic!.. he explained everything down to detail!.. I haven’t had that kind of customer service in years!..

josh did great

Awesome tech. Polite and quite knowledgeable. Great service.

Josh was fantastic. He was efficiency, respectful, and knowledgable. Thanks Josh for informing me about the surge protector.. Sue T

Joss did great

Thats MY hometown crew! Thank you Tarrence for tolerating the heat to come & keep me running. Always professional service. Never a problem with Watts. Tune up and cleaning. UPDATE: MONTHS LATER I PURCHASED A NEW UNIT FROM THEM! THEY KEPT THE OLD ONE RUNNING WAY PAST ITS LIFETIME! AND HAD A BEAUTIFUL NEW ONE ON A NEW PAD INSTALLED IN ONE DAY AFTER I CALLED THE DAY BEFORE GREAT JOB GUYS! THANK YOU SO MUCH

Hugo provided excellent service! We will definitely request him by name in the future!

Great service very courteous hugo Josh and Sonny were great! Very timely install, great service and nice young men! Been a customer for over 21 years and never had an issue!

Great service very courteous hugo

Josh and Luis were awesome technicians. They explain in details what was done and what will be the next step

Need did a great job.

Need did a great job

Ned was very knowledgeable and respectful. Did a great job. Thank Ned

Ned did an excellent job, and gave us great information.

Hugo is the man! Got my AC going in no time.

Nedd was quick and efficient, great job and service

I have used watts for 26 years. They are the best around. Today Josh and Terrance cleaned my ac ducts. They were informative and polite. They answered my questions and did a great job. Last year I had my ducts cleaned from a different company I didn’t ask if watts did it. I will say sadly I was taken they sold me a light that was supposed to help with any and all allergens. They charged $700 and the light did nothing because it was the wrong light and put in the wrong place! Don’t use anyone else go with Watts. They know ac systems and again Josh and Terrance were the best!

Switched to Watts AC last October 24. I only have great things to say about this company. They are highly skilled and professional. Scheduled forst maintenance on unit and they were on time. Josh and Luis were our maintenance team and they completed the project within timely manner. Everything was explained before they started service. Also, they knew all previous visits and repairs that had been completed with our unit and duct work. Give them a call if you are looking for dependability and professionalism.

Luis and Josh are great techs! Excellent service!

Josh and Louis from Watt’s Air did a good job on our AC service. Very friendly and courteous.

Need is awesome and trustworthy

Sonny and Lee did great job with good customer service

Extremely thorough. Very professional. Ned did an outstanding job

On time & fast

Josh and Hugo did a excellent job we appreciated them

Communicated well. Called ahead. Answered all my questions and provided information on overall functioning of unit. I recommend Watts. Staff were efficient and very helpful

Watts did my fall air unit cleaning . Louis was the technician . He is one of the few that really do thorough job

Ned Did an Awesome Job We’re Satisfied

I’ve had WATTS as my AC contractor for about 6 years now and am very pleased with their overall performance and service. The office even called me to let me know the service technicians were running a bit late. I use Watts because they dependable and because they’re local in Polk County. In Florida, the last thing you want is for your AC to quit on you. With Watts, I never need to wonder if my unit is running efficiently or if they can respond if a problem comes up. Highly recommended.

Excellent customer service, and very trustworthy. They are always honest and helpful.

Josh and Sunny was very professional answering all my questions. And having to work out in this hot weather. Very good guys. Peggy Wanemacher

So Rick came in and was very determined to get and approval on the spot. I explained that I was getting mor estimates for the job and he asked what price I would be comfortable with and Voila with a few short minutes in his truck he was able to bring me back a price that was in my range, on the high end but none the less. As i received my other estimates Rick followed up and ultimately I agreed to the job and scheduled installation. The morning of the install I received a phone call stating the unit they picked up was damaged and they would reschedule. After a few days with no follow up (defiantly not Ricks style) I assumed that they just didn't need the job. Then, randomly on a Friday, get a phone call from Xavier and they are in my driveway ready to do the install. Needless to say I was not prepared. While I was getting my life together with my dogs Lee go the install ready and install began. About 5 hours later with a little concrete dust in the air and all over everything, Scott the electrician comes in to finish the job. The electrical run looks great thanks to Lee but It's getting late and Scott has to run leaving Xavier & Lee to do the setup. The unit I purchased is WiFi enabled and I was hoping to connect it to Alexa. Xavier are A/C installers not Tech advisors so they referred me back to Scott and assured me that he would be out tomorrow to get the unit WiFi enabled. They asked for a google review upon payment and I told them it would depend on them getting the tech part of it done so here it is. Lee & Xavier have done their job well and are on to the next. I was so happy to have A/C Friday came and went without me even thinking about it, I assumed since it was the weekend I would hear from Scott Monday....... So Monday about 2 PM, after not hearing from Scott, I reached out to Lee to tell him I was fixing to leave my review and immediately Scott called me and stated he was doing research (like I didn't watch the same Youtube videos) and he would be back in touch (again). Here it is Wednesday not quite a week later and still not WiFi enabled. This is your typical take the money and run scenario. What happened to service after the sale? I even signed off on your contract stating you could come remove all the equipment if I didn't pay... but I paid anyway even though the service wasn't complete. Hopefully I'll never need the 10 year parts and compressor warranty, but as of now I still have a tech issue with no support. 9/4/25 ****update**** So it’s been a month at least and until today I have had no response. So i immediately called within 5 minutes of getting the response. The secretary stated that he was in a meeting and would call me back. Still dealing with my tech issue. I will update you as they update me. This is day one of them trying to make it right after 30 days… **Update 9/8/25** so Eddie did get Scot back over here and we both decided we all could have been better. He diagnose the new unit along with running technical support and decided it was a module that had gone bad. In the meantime I had been playing with the app and soon as he ordered the part and left the app. Ask me if I wanted to accept an invitation from the air conditioner itself. Voilà. Problem solved. The lesson learned here is taking the time to address all aspects of expectations saves bad reviews and wasted time and money on a second trip. The issue is now resolved

Great job.

Jude was super knowledgeable and helpful. Super easy process and great response time!

Just purchased the home and AC stopped blowing cold air. I assumed it was the capacitor. Called Watts and they were out a few hours later that day. The tech diagnosed it as the capacitor and walked me through what was wrong with it. He also noted that the pressure was high on the liquid side. He pulled all the panels and gave the coils a good cleaning. Runs great now. Very informative and answered all my questions along the way. Would highly recommend Watts to anyone.

Josh did a great time

Xavier and Lee with Watts AC worked tirelessly all day to install my new AC system but continued to smile no matter how hot it got! Cannot say enough about Watts and their entire team (Terence and John too) who are professional understanding and the most helpful with any questions I had!

Friendly, courteous and helpful

Marcus was great and thorough. Love Watts.

Hugo did my maintenance on a/c. Very professional. Did a great job explaining everything he did and things for future reference.

Josh checked and said the ac is in good condition

Great service. Josh our tech was terrific, very thorough and explained everything to us… very happy and very satisfied.

Josh and Luis were very courteous and did an amazing job. 5 Star service

Marcus did a excellent job for me Highly recommend him and Watts for the work

Xavier, Lee, Aaron, Mr. John, and Mark were fantastic! There’s more members of Watts who I interacted with and they were all so professional, courteous, fair and got us what we needed. I highly recommend using Watts AC for your needs!

Josh seemed very knowledgeable and helped us to understand our unit a little bit more.

Well managed did a good job mom j

Josh was great . I highly recommend watts ac i had bad experiences with other companies these guys are greay

Josh was very polite and helpful.

Josh did a great job. I’ve been with Watts for over 15 years and never had a problem. Highly recommended!

Josh did a checkup on my A/C. He said the A/C was clean. I'm very satisfied with his service on the A/C unit. Thank you, Mark Wall

Thats MY hometown crew! Thank you Tarrence for tolerating the heat to come & keep me running. Always professional service. Never a problem with Watts. Tune up and cleaning.

Ned did a great job with our air conditioner!!! Didn't take long at all!!

Xavier and Lee did a get job. Got the problem fixed quickly.

10/10 Helped us have cold air again! Thanks to Marcus! 😁

Josh did a nice job

Josh was grey

Jude went above and beyond in helping me while my air was out for almost a week! He's very professional, knowledgeable and must a great guy!!

Josh was excellent! Very kind, knowledgeable, and customer-oriented.

The two gentlemen that repaired my air-conditioning were unbelievably polite courteous they knew what they were doing, and I would recommend them to anybody.

Ned Is always very knowledgeable and efficient when it comes to my unit..I’m a very satisfied customer..Work is always finished in a timely matter..Thanks Ned..

I appreciate how professional Josh was not only in servicing my AC, but also in getting my smart thermostat to sync with my phone again.

Our AC went down overnight. Called at 8:00 am the next morning and Watts had 2 technicians onsite by 10:00 am and had us back up and running by 11:00 am. Josh and crew were super professional and very friendly to deal with. Fair honest upfront pricing. We enjoyed the experience so much we signed up for Watts twice a year maintenance program to help eliminate any issues ahead of time. We also will be scheduling a HVAC ductwork cleaning (yep they do that too) this fall. Watts will be a company that my wife and I highly recommend in our future conversations with family and friends. Thanks Watts (Josh & crew👍)

Lee and Xavier came out and helped us. They were really respectful and helpful throughout the whole process. Wasted no time and did their job very efficiently. Best of the best.

Need was great showed up first thing and was friendly and knew what he was doing! I appreciate him and all his knowledge was appreciated!

Josh was very professional in detail. On what's going on with the unit, thank you.

Xavier and Lee of WATT’S Heating and Cooling are did an excellent job moving our AC heat unit and adding 3 air ducts. In a short period of time in 96 degree weather-with a smile. Thank you for their excellent workmanship.

Terence was polite and proficient. Got right to the job and told me things to look and listen for in the future to maintain my 16 year old system.

I have used Watts fir almost 30 years mow. I find them to be very honest and knowledgeable. I've never had any problems with service.

Mark and Aaron did an excellent job installing our new Air Conditioning system. They were fast and efficient. Rick our salesman helped us pick out the best unit for our needs.

Thank you Watts for excellent maintenance service for our air conditioner. Josh was professional and efficent in the job. He answered all our questions and gave us helpful information. A valuable asset to maintain our lifestyle, especially this summer. HP

Jude was a true professional. Explained everything to me in terms I fully understood!

Watts always gives great service. Josh was a great technician!!

Josh did an excellent job he explained everything thoroughly he installed the new part he will be back in next year to do our yearly maintenance again and it was a pleasure having him at my home I felt very comfortable with him so God bless him

Great job, new what he was doing.

Xavier and Lee did an awesome job installing my new AC. They were here first thing Monday morning and worked non-stop until the job was done! 😃

Jude was a very personable and professional technician from Watts. He explained everything he did as he went along . I had an inspection of the unit and he cleaned the coils ,backwashed the system. He explained alot of ne necessary tips and steps to take to maintain the system as operational and clean. He showed a sense of urgency to fix my issue. After completing the inspection, I found that the units capacitator was very week. It would have made the compressor go if I left the old one, I wasn't aware of that. But he replaced it and cleaned my unit and taught me a few things. I was very happy with his service. I will use Watts now as my annual maintenance. Thank you Jude..

Nedd was outstanding person he did a awesome job very productive and professional you have a great a better than A technical A/C worker here

Very pleased with. Hugo. He was very informative and helpful with the decision to do maintenance or buy a new one. I am also ver6 impressed with the new Watts. I hope you can send me Hugo next time. Bill Beninghof

Watts is great. Technician Josh is very knowledgeable and nice

Nedd was very polite and thorough! Did a great job for us!

Josh was just here to do our annual inspection. Very professional friendly courteous knowledgeable and provided excellent service.

Thank you.

Technician was very friendly and knowledgeable. Under new management, but still the same home town service.

Hogo did a great jog. Very efficient and pleasant. He fixed our AC in about 30 minutes on one of the hottest days of this summer. Thanks Watts!!

The installers did a great job. Got here on time and had the new unit up and running in about 3 hours. Cleaned up area and hauled off old unit.

Josh was very pleasant to deal with. Will recommend to friends.

Excellent service with Nedd

Josh did a fantastic job even in this heat!!!!

We have been doing business with Watts Air Conditioning for many years. Ray has been our service technician ever since we went with Watts. Ray takes special care of his customers and when he works on our system, I know it will be done correctly and cost effective. Great technicians like Ray are what makes a business successful.

Josh the technician was very polite, knowledgeable and efficient. He completed our routine annual service and explained everything in great detail. Thank you Watts AC and Josh for the excellent service.

As always, great service! Xavier and Lee were professional, prompt and diagnosed the problem quickly.

Exactly 💯

Lee & Xavier were here and they did excellent job they were very efficient and answered all questions.

Josh was very polite and professional. Explained everything.

JOSH DID MY MAINTENANCE AND FOUND SOME PROBLEMS. HE SHOWED ME EXACTLY WHAT SHOULD BE REPLACED AND LOOKING AT THE PARTS I AGREED. HE CAME BACK AND REPLACED THE PARTS. HE IS VERY INFORMATIVE AND PROFESSIONAL.. I AM VERY PLEASED .

Great service. Tech arrived in a timely manner, worked quickly and efficiently. Highly recommended. Shout out to Hugo!

I was impressed by the of the young man who did the service. Well done!

Josh was very professsional and helpful....

Josh from Watts AC performed great job on annual maintenance and identified potential capacitor issue that could have caused a near term failure over the summer. Watts AC is now under new management and glad that the service quality is still great. Will stay an ongoing customer.

Watts a/c arrived on time. Hugo was the tech. He was very kind and professional. He diagnosed and fixed the problem (capacitor). Hugo suggested a surg protector and I agreed that would be a good idea. All fixed. Thank you HUGO and watts! Nice and cool 😎

Watts impressed us from the detailed estimate from Richard to the installation of the air conditioner. Mark and Aaron arrived before the scheduled time and quickly and expertly had us set up with our new equipment. They picked up the area where they worked and were professional and kind. We will certainly recommend Watts to all our friends. Their quick service is outstanding.

Marcus Ford took care of all our air conditioning needs! We arrived in Florida with no AC. Marcus had it repaired in a couple of hours! Very good service, respectful, and professional!! Highly recommend him for your AC repairs!

Josh came out to service us today. What an AMAZING man. Very knowledgeable, informative, respectful and very genuine. He is an asset to your company.

Serviceman was great! Highly recommended

6months check-up on our new Air, Everything was good and the tech. was super nice and polite. I have been their costumer for many years, have never had a problem.