Customer Reviews

Nedd
He was pleasant and was checking everything. The compressor kept shutting down. Nedd , myself and my friend all saw that the quick disconnect Unit was bad. After taking the disconnect out a couple times it started working and is still working. I Don’t understand why he didn’t say that i needed a new one. . Instead he had a rep come to discuss prices of a new unit.

I paid $228 which included a $99.
Service fee. Nothing was replaced, freon was good …so was the other $129. For his
Time(labor).?
The gentleman that came today (scott) to give my prices on a new unit but agreed its the disconnect unit and i need a new disconnect unit.
I have always delt with watts and i know they are a good company. Just not a good outcome yesterday

I requested an evaluation for A/C replacement. Scott showed up on time, answering all questions, and was very knowledgeable about our needs to replace an older system. Very happy with this company and will have them install the new system.

Nedd great job .

Jose was very professional, courteous, fast and did a superior job in getting my heat working.

Nedd was great & helpful. Got our heat back on quick z

Discovered there is very poor communication between your workers. One guy put a filter in garage and latest guy removed it. Other type of shenanigans! Gave indication heat pump was of poor quality, explanation not expressed clearly. Don’t even know if problem was solved. Also a language barrier!! Very dissatisfied! Left wondering what’s really the problem. Hated paying for unresolved issue!!

Marcus was great. Very professional with a friendly demeanor.

My technician was very informative, polite and straightforward , D Nedd!

Marco did an excellent job of explaining the thermostat features. We had not experience a humidity indicator that would override the thermostat. Operator error , this was the same characteristics as before and we were told it was caused by an electrical surge!!! Thanks for the prompt response.

Marcus was very professional, courteous and knowledgeable.

Need did a great job!

Raymond was able to diagnose the problem with my AC unit quickly.

Jose was very nice and did a good job - even took his shoes off to come in the house.

Need edd did a good job.

Jose Rodriguez did awesome job cleaning my ac

Found the leak. Parts in stock. Best repairman we have had in years. This system has been trouble since it was installed.

Nedd
He was pleasant and was checking everything. The compressor kept shutting down. Nedd , myself and my friend all saw that the quick disconnect Unit was bad. After taking the disconnect out a couple times it started working and is still working. I Don’t understand why he didn’t say that i needed a new one. . Instead he had a rep come to discuss prices of a new unit.

I paid $228 which included a $99.
Service fee. Nothing was replaced, freon was good …so was the other $129. For his
Time(labor).?
The gentleman that came today (scott) to give my prices on a new unit but agreed its the disconnect unit and i need a new disconnect unit.
I have always delt with watts and i know they are a good company. Just not a good outcome yesterday

Ray showed up on time to check and service my home air conditioning system. He was friendly, smart and courteous. I’d recommend Ray and Watts to all my friends!

Outstanding tech, diagnosed the problem and fixed the issue within the hour. He went over and beyond expectations. He arrived earlier than expected and we didn’t have to roast in the mobile home for too long. Thanks Marcus!

Nedd was great, helped out our problem with our AC, was thorough and found a problem that would’ve made us without an AC for a while! Very friendly and knowledgeable. Would definitely recommend him!

Nedd. He was very knowledgeable and very thorough checking things.
Very Pleasant.
I Was happy he wasn’t in a hurry and took time to see what the issue was.
Its working fine now! Watts is the best

Great job. Very efficient and helpful

I have used Watts fir almost 30 years mow. I find them to be very honest and knowledgeable.
I've never had any problems with service.

Sonny was courteous doing follow up to replace register covers fir ductwork.

We had a 20 yr old AC unit replaced. All the service men and installers did a fantastic job replacing the old unit with a new one that will lower our electric bill. Everyone was so knowledgeable and polite. They explained everything that they would do and had it done in a day. We went with watts because they have been servicing our ac for 20 yrs and kept it running without over charging us. We also believe in supporting local businesses. Thank you.
And thanks for the veterans discount.

Professional and knowledgeable

We are customers of Watts prior getting our new A/C . When it was time for a new one,
Our Sales rep Scott come out and he was professional knowledgable and very helpful explaining to us about getting a new A/C unit. When installation come our 2 technicians were Aaron and Xiavier. Very pleased of their work they answered questions my husband and I had, with a friendly professional manner. We are happy we chose Watts.

Sonny, Raymond, Scott, Jude and Tim were extremely pleasant and helpful! They represent Watts very well!

Nedfgood

Jose was very knowledgeable and professional.

Marcus did a great job. Very prompt and informative!

Nedd good job

Nedd

Scott was able to find the problem and explained it the right way.Previous to this I was told there was nothing wrong and that there was nothing could be done to fix it.Not only that I called and asked for a Free Estimate to fix the problem.Well I was charged $99.00.Cant believe that and the problem was found after with no problem.And now I’m going to be charged.I don’t mind that but should be compensated for the crap I went thru

We had to have service on the heating cooling system at the home we are staying at. Watts AC was contacted. Our technician Jose Rodriguez came out and did a wonderful job. Prompt, courteous and very professional. Thank you the house is cool now.

Nedd did a great job

Nedd did a great job.

Nedd

Jose was very courteous and explained everything well and was a pleasure to work with. I’ve worked with him before and found the same.

A good price for a new ac system. I was done in one day by very friendly and knowledgeable help. Everything concerning the whole process was explained to us.

Nedd did a GREAT job

Sonny and Ray were great.

Jose is very professional and efficient!

Hugo’s arrived within his time frame and did an excellent job diagnosing my unit. His customer service skills are above and beyond greatness! This is my second time experiencing service from Watts! They are a cut above the best! Thank you, Hugo Diaz! Thank you, Watts, for sending me your best!

I have a yearly inspection they come out and do a great job. Take pictures of everything so it’s documented.

Jude was on time and spent time explaining everything. Very nice young man who was knowledgeable about the system. Would highly recommend him in the future.

Luis Rodriguez he was great i highly recommend this company and him

Thank you Watts for excellent maintenance service for our air conditioner. Josh was professional and efficent in the job. He answered all our questions and gave us helpful information. A valuable asset to maintain our lifestyle, especially this summer. HP

Great job. Very efficient and helpful

Jose Rodriguez did an awesome job fixing my unit,awesome tech!!

Scott was able to find the problem and explained it the right way.Previous to this I was told there was nothing wrong and that there was nothing could be done to fix it.Not only that I called and asked for a Free Estimate to fix the problem.Well I was charged $99.00.Cant believe that and the problem was found after with no problem.And now I’m going to be charged.I don’t mind that but should be compensated for the crap I went thru

My maintenance man was polite knowledgeable & friendly!

Hugo Cotto was our technician for our duct work inspection. He was knowledgeable, polite and respectful of our property. We were so impressed with his work that we booked him for our duct cleaning.

Scott was able to find the problem and explained it the right way.Previous to this I was told there was nothing wrong and that there was nothing could be done to fix it.Not only that I called and asked for a Free Estimate to fix the problem.Well I was charged $99.00.Cant believe that and the problem was found after with no problem.And now I’m going to be charged.I don’t mind that but should be commensatured for the crap I went thru

Nedd did a good job explaining the maintenance and the replacement of a capacitor that needed replacement.

Josh and Sonny did a great job on the install! The two nice young men did a fantastic job explaining everything as well, amazing job done by Watts

Nedd great job

Watts AC Plumbing & Electric did an amazing job installing our mini split system! From start to finish, the team was professional, knowledgeable, and easy to work with. The installation was smooth, clean, and clearly done with care and attention to detail. We couldn’t be happier with the results, and would highly recommend this business to anyone looking for quality work and great service.

Jose did a great job

Josh and Sonny did a great job on the install! Woohoo!

He was pleasant, informative and very friendly. He explained what he was doing to the unit to my husband. He let us know how it tested after the repair.. Your company has been very helpful and prompt when we need a repair. Thank you

Our techs, Xavier and Aaron , installed our new heat/ac unit. They were very knowledgeable, thorough, and professional. We highly recommend this company.

Josh and Sonny did a great job. Thank you.

Nedd came fast and did the job as soon as possible

Very efficient and professional. Thanks, Marcus!

Very polite and professional and explained what the problem was and what to do until a replacement part was received. Returned and replaced the part returned a few days later to make sure everything was working properly.

Hugo serviced our 20 year old AC. He was extremely professional and knowledgeable. Hugo explained everything to us and gave us options and recommendations. Watts should commend Hugo for his expertise.

Josh is wonderful.

Nedd Great customer service very knowledgeable and courteous

Day one.....Nedd, did a great job. But, day Two..... I was still having trouble, no heat So I called the office back and they sent out, Hugo, Hugo knew just what the trouble was and went right to work to test the system. He found the problem in a matter of minutes. He then showed me the test results and said he needed to order a part. Then he showed me how to get emergency heat out of the unit. He said that this will keep me warm until the part gets put in. Thanks, Watts AC, and Hugo.

Josh did a wonderful job

Josh did an excellence job

Hugo Diaz provided a review and recommendations for duct cleaning and dryer vent cleaning at our place in Davenport today ( Feb. 6 ). He was very courteous, thorough and professional throughout. He was very patient in explaining his recommendations and why. As a result we are proceeding with both services early next week. We felt that Hugo was very honest and trustworthy and would recommend him without hesitation.

I don't know where Watts hires their technicians but I pray they don't change. This issue of ours started with the coldest air of the winter season. We completely lost our heat pump. To make a long story short the Watts technicians saved us from having to but and install a new system for about $20,000 as quoted by another contractor. Watts folks are professional, very knowledgeable, very experienced and well trained. The office people are the same. I've never had as good an experience as this was soly because of the high quality of the employees of Watts Heating and Air. Just outstanding in every aspect!!!!

Hugo Diaz provided a review and estimate for duct cleaning and dryer vent cleaning today ( Feb. 6 ) at our place in Davenport. He was very courteous, thorough and professional throughout. He patiently explained what he was recommending and why. We agreed to proceed with both services for early next week. We felt he was very honest and trustworthy and would recommend him without hesitation.

Josh did a wonderful job today!!

Josh was great! Very helpful, did amazing job on yearly check up.

We lost power during the cold front for over 8 hrs. When it came back on our heating system ran all day trying to catch up so I knew something was wrong. Called Watts and they were booked that day and the next but sent Raymond Deris out to fix the problem. He was very pleasant and professional. Explained the problem to him and he said it was most likely the heating box. Sure enough he was right, 2 of the 4 heating elements were shot. Luckily, they had the part back at the office so he went back to get it and installed the new box, problem solved!! Raymond even tried to see if it was covered under warranty since the unit was only 2-3 yrs old but he was unable to find out. He checked the rest of the system to make sure everything was OK before he left. Bottom line is Watts will be our go to company for heating and A/C, plumbing and electrical!! They did what they had to, to help us, did not try to upsell us and everyone involved were very friendly and courteous. I would highly recommend them!!

Great job done by Xavier and Aaron. Replaced our entire air and heating system. Work was done in a timely manner. Friendly service!

Marcus was very professional and friendly!

My technician, Marcus Ford, came in asked what was going on, I explained to him what was happening. He knew where to look, what to do a went straight to work correcting the problem. He was quick, professional and courteous. I highly recommend him and will request him if further work is needed. Thank you Marcus... from a grateful customer... Randall.

Josh did a great job..very personable and professional.

Jose did a awesome job, Yo are Blessed to have a employee like him

Our tech, Daleva Nedd, was very knowledgeable, thorough, and professional. We highly recommend this company.

Hugo Cotto Diaz was the best! He was friendly, easy to talk with and explained everything clearly and precisely. He answered all of my questions! He will be my go to guy!!!

Nedd did a very great job he is knowledgeable .

The service guy Hugo is great

Luis Rodriguez did professional repair and carefully explained what he did. Do happy to be back with Watts AC taking care if my system.

Great

Nedd was very thorough and did a great job. Had us back in business within a reasonable time.

Window of service was 12-2 pm. Josh arrived at 2:10 pm. Josh was cordial, checked thermostat and went outside to check unit. Came back in and said all ok. Asked for several signatures and check for membership for 1 year. Also advised that he could put on a surge protector to protect unit at a cost of $323. Told him we would think about it and contact office to set appt if we chose to add this. Josh was done by 2:40 pm

Nedd, was our technician today. He was very knowledgeable and very polite. I would recommend him.

Jose best tech ever,did an excellent job!!!

Josh was great !

Highly recommend this company. They responded to our needs immediately as we had just moved here in May and needed a new a/c unit. They met our needs and installed the same day. We will continue to use them-100% satisfied. Customer service and billing departments are exceptional. Thank you!

Marcus was exceptional in his job! Very informative and helpful.

Need was thorough and professional.

Jose was very professional and friendly. He knows his stuff! He diagnosed the problem and had a plan in place!

Thank you Watts for coming out so quickly. Our technician Jude came out and fixed our problem. He was super nice. We did have a small problem and Mkayla at Watts fixed it quickly! Mkayla was so kind and understanding… Thank you so much.

Very knowledgeable technician.

Need did a great job.he is very knowledgeable.

Raymond Desir did a good job of explaining why my nearly 20-year-old heat pump needs replacement. John Barber did the paperwork for the contract and payment and scheduling for the install--all done accurately. Aaron Nedd and Xavier Peterson together installed the new system. They worked efficiently and professionally. And cleaned up the area so well that you couldn't tell that work was done there. I'm very happy with the service from Watts.

Neddy was excellent very friendly fast response. I have heat. He was very helpful very informative.

The service guy Hugo is great

Nedd did a great job. Took the time to explain the issues with our system.

Joshua was here to fix a plumbing issue. He kept in contact with us to let us know when he would be here. He also was able to fix the water pipes under our mobile home quickly. Very nice guy. We’ve used Watts for HVAC issues and now will definitely use the for any plumbing issues. Thank you!

Jose did an excellent job when we had an ac issue. He also installed a new thermostat. Highly recommend Jose!

Nedd was very personable and informative as to the actions that were made.

Josh is amazing! Great service! Very easy to deal with .

Nedd very friendly and hospitable

Marcus was the best technician we’ve ever had. He told us things we had no idea about regarding our system. They charged $99 for the service call but we also signed up for an annual contract based on this visit as our unit is pretty old.

NEDD WAS VERY EFFICIENT,PATIENT AND KNOWLEDGABLE. HIGHLY RECOMMEDED. A plus

Josh was very knowledgeable and efficient. Well-mannered and professional.

Jude installed a new thermostat and explained it great.

Very good. We didn't have humidity set properly, so it was a quick fix.

Jose Rodriguez did awesome job added a Surge Protector to my unit very Professional job everything came out very well I am very happy with the job Jose did for us thank you the Service

Helped my parents with their duct work. Did a good job my parents are happy. Thank you Watts

Jose did a great job fixing my heat, best tech ever

Always professional and courteous always do a good job

Very helpful

Nedd did a fantastic job.

John was super friendly & knowledgeable in helping me get set up with the right price and financing for my new unit.

Jose was great as always. Enjoy having him here to work.

Installed a new HVAC unit. Was very courteous and very professional.

Need did a great job

Jose did an excellent job when we had an ac issue. He also installed a new thermostat. Highly recommend Jose!

Ned was prompt and precise with evaluation.

Sonnny Gerhart was the technician that came to my house. He was very pleasant and professional. And efficient.

They did a great job. I am totally satisfied Installed by Sonny and Xavier

Outstanding service

Need did a great job. Very friendly.

Need did a great job. Very friendly.

Josh did excellent job. And explained everything well.

Josh did excellent job. And explained everything well.

Nedd did a great job

Nedd did a great job

Very professional and clean working.

Very professional and clean working.

Worked quickly and efficiently

Worked quickly and efficiently

The person that answered the phone was very polite and professional. The technician, Ray was the same. He explained the issue and the cost to make the repair. He made sure it was working properly before he left. He did a great job.

The person that answered the phone was very polite and professional. The technician, Ray was the same. He explained the issue and the cost to make the repair. He made sure it was working properly before he left. He did a great job.

They did a great job. I am totally satisfied Installed by Sonny and Xavier

Did a good job in checking uor AC. Making sure everting was working like it supposed to

Did a good job in checking uor AC. Making sure everting was working like it supposed to

Aaron & Xavier did an excellent job. They were professional, efficient and knowledgeable. They explained everything so I thoroughly understand. I highly recommend them for the great work. They cleaned up afterwards, & were respectful. Sincerely, Ellen Jacoby ( 1/21/26)

Aaron & Xavier did an excellent job. They were professional, efficient and knowledgeable. They explained everything so I thoroughly understand. I highly recommend them for the great work. They cleaned up afterwards, & were respectful. Sincerely, Ellen Jacoby ( 1/21/26)

Raymond made a last minute visit on a cold day! Friendly and knowledgeable!

Raymond made a last minute visit on a cold day! Friendly and knowledgeable!

Marcus and Josh were very knowledgeable and very courteous men from Watts who came to our house to check out our stove and electrical breaker.

Marcus and Josh were very knowledgeable and very courteous men from Watts who came to our house to check out our stove and electrical breaker.

jose is knowledgeable repairman who knows how to communicate.

jose is knowledgeable repairman who knows how to communicate.

jose is knowledgeable repairman who knows how to communicate.

Did a great job new what he was doing very knowledgeable

Did a great job new what he was doing very knowledgeable

Did a great job new what he was doing very knowledgeable

Jose did a great job

Jose did a great job

Jose did a great job

Marcus was there within the hour and had the problem fixed with the heat very quickly. very reasonably priced. I've been using Watts AC for many years and they always do a good job.

Marcus was there within the hour and had the problem fixed with the heat very quickly. very reasonably priced. I've been using Watts AC for many years and they always do a good job.

Marcus was there within the hour and had the problem fixed with the heat very quickly. very reasonably priced. I've been using Watts AC for many years and they always do a good job.

Did a great job took pictures and advised he could do the job and will come out tomorrow for repair completion

Did a great job took pictures and advised he could do the job and will come out tomorrow for repair completion

Did a great job took pictures and advised he could do the job and will come out tomorrow for repair completion

Nedd did awesome job thank you

Nedd did awesome job thank you

Nedd did awesome job thank you

Raymond made a last minute visit on a cold day! Friendly and knowledgeable!

Need awesome job

Need awesome job

Need awesome job

Nedddid great job n

Nedddid great job n

Nedddid great job n

Terrance did a great job.

Terrance did a great job.

Terrance did a great job.

Jose was very professional and friendly. He knows his stuff! He diagnosed the problem and had a plan in place!

Jose was very professional and friendly. He knows his stuff! He diagnosed the problem and had a plan in place!

Jose was very professional and friendly. He knows his stuff! He diagnosed the problem and had a plan in place!

Ned was prompt and precise with evaluation.

Ned was prompt and precise with evaluation.

Ned was prompt and precise with evaluation.

Called for service at 8 am, Kayla set up the appt. She was very courteous and nice. The service technician showed up within the hour. Raymond diagnosed the problem and proceeded to fix our unit after I approved the repair. He was very professional and knowledgeable. The fan motor in the air handler was the problem. I would recommend Watts for your AC and heating problems....Thanks

Called for service at 8 am, Kayla set up the appt. She was very courteous and nice. The service technician showed up within the hour. Raymond diagnosed the problem and proceeded to fix our unit after I approved the repair. He was very professional and knowledgeable. The fan motor in the air handler was the problem. I would recommend Watts for your AC and heating problems....Thanks

Called for service at 8 am, Kayla set up the appt. She was very courteous and nice. The service technician showed up within the hour. Raymond diagnosed the problem and proceeded to fix our unit after I approved the repair. He was very professional and knowledgeable. The fan motor in the air handler was the problem. I would recommend Watts for your AC and heating problems....Thanks

He does very good work. My only issue and thus has happened at least twice, he does not notify me when he’s runninlg late This time he even asked me what time the appointment was for. When he was not here by the time frame this time, I called and was given another time frame and he was even later. When given a time window that is what u a lot not the whole day!

He does very good work. My only issue and thus has happened at least twice, he does not notify me when he’s runninlg late This time he even asked me what time the appointment was for. When he was not here by the time frame this time, I called and was given another time frame and he was even later. When given a time window that is what u a lot not the whole day!

He does very good work. My only issue and thus has happened at least twice, he does not notify me when he’s runninlg late This time he even asked me what time the appointment was for. When he was not here by the time frame this time, I called and was given another time frame and he was even later. When given a time window that is what u a lot not the whole day!

Hugo was professional and, most importantly, kind. Didn’t charge us for the visit because it was a super simple issue.

Nedd friendly and knowledgeable

Nedd friendly and knowledgeable

Nedd friendly and knowledgeable

Perfect, very professional did a great job.

Perfect, very professional did a great job.

We had our technician Jose come out to work on our bedroom AC unit. He was professional efficient and courteous. Would highly recommend him.

We had our technician Jose come out to work on our bedroom AC unit. He was professional efficient and courteous. Would highly recommend him.

We had our technician Jose come out to work on our bedroom AC unit. He was professional efficient and courteous. Would highly recommend him.