Inventing Better Comfort, One Service Call at a Time

Very polite and professional and explained what the problem was and what to do until a replacement part was received. Returned and replaced the part returned a few days later to make sure everything was working properly.

Hugo serviced our 20 year old AC. He was extremely professional and knowledgeable. Hugo explained everything to us and gave us options and recommendations. Watts should commend Hugo for his expertise.

Nedd Great customer service very knowledgeable and courteous

Day one.....Nedd, did a great job. But, day Two..... I was still having trouble, no heat So I called the office back and they sent out, Hugo, Hugo knew just what the trouble was and went right to work to test the system. He found the problem in a matter of minutes. He then showed me the test results and said he needed to order a part. Then he showed me how to get emergency heat out of the unit. He said that this will keep me warm until the part gets put in. Thanks, Watts AC, and Hugo.

Josh did a wonderful job

Josh did an excellence job

Hugo Diaz provided a review and recommendations for duct cleaning and dryer vent cleaning at our place in Davenport today ( Feb. 6 ). He was very courteous, thorough and professional throughout. He was very patient in explaining his recommendations and why. As a result we are proceeding with both services early next week. We felt that Hugo was very honest and trustworthy and would recommend him without hesitation.

I don't know where Watts hires their technicians but I pray they don't change. This issue of ours started with the coldest air of the winter season. We completely lost our heat pump. To make a long story short the Watts technicians saved us from having to but and install a new system for about $20,000 as quoted by another contractor. Watts folks are professional, very knowledgeable, very experienced and well trained. The office people are the same. I've never had as good an experience as this was soly because of the high quality of the employees of Watts Heating and Air. Just outstanding in every aspect!!!!

Hugo Diaz provided a review and estimate for duct cleaning and dryer vent cleaning today ( Feb. 6 ) at our place in Davenport. He was very courteous, thorough and professional throughout. He patiently explained what he was recommending and why. We agreed to proceed with both services for early next week. We felt he was very honest and trustworthy and would recommend him without hesitation.

Josh did a wonderful job today!!

Josh was great! Very helpful, did amazing job on yearly check up.

We lost power during the cold front for over 8 hrs. When it came back on our heating system ran all day trying to catch up so I knew something was wrong. Called Watts and they were booked that day and the next but sent Raymond Deris out to fix the problem. He was very pleasant and professional. Explained the problem to him and he said it was most likely the heating box. Sure enough he was right, 2 of the 4 heating elements were shot. Luckily, they had the part back at the office so he went back to get it and installed the new box, problem solved!! Raymond even tried to see if it was covered under warranty since the unit was only 2-3 yrs old but he was unable to find out. He checked the rest of the system to make sure everything was OK before he left. Bottom line is Watts will be our go to company for heating and A/C, plumbing and electrical!! They did what they had to, to help us, did not try to upsell us and everyone involved were very friendly and courteous. I would highly recommend them!!

Great job done by Xavier and Aaron. Replaced our entire air and heating system. Work was done in a timely manner. Friendly service!

Marcus was very professional and friendly!

My technician, Marcus Ford, came in asked what was going on, I explained to him what was happening. He knew where to look, what to do a went straight to work correcting the problem. He was quick, professional and courteous. I highly recommend him and will request him if further work is needed. Thank you Marcus... from a grateful customer... Randall.

Josh did a great job..very personable and professional.

Jose did a awesome job, Yo are Blessed to have a employee like him

Our tech, Daleva Nedd, was very knowledgeable, thorough, and professional. We highly recommend this company.