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Inventing Better Comfort, One Service Call at a Time!
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Trusted by Your Neighbors

4.4

Based on 256 reviews

Sonny and Lee did great job with good customer service
Dave Crider
2 days ago
Extremely thorough. Very professional. Ned did an outstanding job
Patti Cross
1 week ago
On time & fast
N T
2 weeks ago
Josh and Hugo did a excellent job we appreciated them
Rodney McConaha
2 weeks ago
Communicated well. Called ahead. Answered all my questions and provided information on overall functioning of unit. I recommend Watts. Staff were efficient and very helpful
William Maynard
2 weeks ago
Watts did my fall air unit cleaning . Louis was the technician . He is one of the few that really do thorough job
James Koenig
3 weeks ago
Ned Did an Awesome Job We’re Satisfied
Matthew Olechnowicz
3 weeks ago
I’ve had WATTS as my AC contractor for about 6 years now and am very pleased with their overall performance and service. The office even called me to let me know the service technicians were running a bit late. I use Watts because they dependable and because they’re local in Polk County. In Florida, the last thing you want is for your AC to quit on you. With Watts, I never need to wonder if my unit is running efficiently or if they can respond if a problem comes up. Highly recommended.
Robert O
3 weeks ago
Excellent customer service, and very trustworthy. They are always honest and helpful.
J P
4 weeks ago
Josh and Sunny was very professional answering all my questions. And having to work out in this hot weather. Very good guys. Peggy Wanemacher
Peggy Wanemacher
4 weeks ago
So Rick came in and was very determined to get and approval on the spot. I explained that I was getting mor estimates for the job and he asked what price I would be comfortable with and Voila with a few short minutes in his truck he was able to bring me back a price that was in my range, on the high end but none the less. As i received my other estimates Rick followed up and ultimately I agreed to the job and scheduled installation. The morning of the install I received a phone call stating the unit they picked up was damaged and they would reschedule. After a few days with no follow up (defiantly not Ricks style) I assumed that they just didn't need the job. Then, randomly on a Friday, get a phone call from Xavier and they are in my driveway ready to do the install. Needless to say I was not prepared. While I was getting my life together with my dogs Lee go the install ready and install began. About 5 hours later with a little concrete dust in the air and all over everything, Scott the electrician comes in to finish the job. The electrical run looks great thanks to Lee but It's getting late and Scott has to run leaving Xavier & Lee to do the setup. The unit I purchased is WiFi enabled and I was hoping to connect it to Alexa. Xavier are A/C installers not Tech advisors so they referred me back to Scott and assured me that he would be out tomorrow to get the unit WiFi enabled. They asked for a google review upon payment and I told them it would depend on them getting the tech part of it done so here it is. Lee & Xavier have done their job well and are on to the next. I was so happy to have A/C Friday came and went without me even thinking about it, I assumed since it was the weekend I would hear from Scott Monday....... So Monday about 2 PM, after not hearing from Scott, I reached out to Lee to tell him I was fixing to leave my review and immediately Scott called me and stated he was doing research (like I didn't watch the same Youtube videos) and he would be back in touch (again). Here it is Wednesday not quite a week later and still not WiFi enabled. This is your typical take the money and run scenario. What happened to service after the sale? I even signed off on your contract stating you could come remove all the equipment if I didn't pay... but I paid anyway even though the service wasn't complete. Hopefully I'll never need the 10 year parts and compressor warranty, but as of now I still have a tech issue with no support. 9/4/25 ****update**** So it’s been a month at least and until today I have had no response. So i immediately called within 5 minutes of getting the response. The secretary stated that he was in a meeting and would call me back. Still dealing with my tech issue. I will update you as they update me. This is day one of them trying to make it right after 30 days… **Update 9/8/25** so Eddie did get Scot back over here and we both decided we all could have been better. He diagnose the new unit along with running technical support and decided it was a module that had gone bad. In the meantime I had been playing with the app and soon as he ordered the part and left the app. Ask me if I wanted to accept an invitation from the air conditioner itself. Voilà. Problem solved. The lesson learned here is taking the time to address all aspects of expectations saves bad reviews and wasted time and money on a second trip. The issue is now resolved
Riverview Queen
4 weeks ago
Great job.
Bob Sammons
4 weeks ago
Jude was super knowledgeable and helpful. Super easy process and great response time!
Zaidi Fearon
4 weeks ago
Just purchased the home and AC stopped blowing cold air. I assumed it was the capacitor. Called Watts and they were out a few hours later that day. The tech diagnosed it as the capacitor and walked me through what was wrong with it. He also noted that the pressure was high on the liquid side. He pulled all the panels and gave the coils a good cleaning. Runs great now. Very informative and answered all my questions along the way. Would highly recommend Watts to anyone.
John Blacklock
1 month ago
Josh did a great time
Kenneth Day
1 month ago
Xavier and Lee with Watts AC worked tirelessly all day to install my new AC system but continued to smile no matter how hot it got! Cannot say enough about Watts and their entire team (Terence and John too) who are professional understanding and the most helpful with any questions I had!
Teresa Barton
1 month ago
Friendly, courteous and helpful
Sue Granger
1 month ago
Marcus was great and thorough. Love Watts.
Latteda57
1 month ago
Hugo did my maintenance on a/c. Very professional. Did a great job explaining everything he did and things for future reference.
Lynda Newcomb
1 month ago
Josh checked and said the ac is in good condition
Edward
1 month ago
Great service. Josh our tech was terrific, very thorough and explained everything to us… very happy and very satisfied.
Barry Sacharow
1 month ago
Josh and Luis were very courteous and did an amazing job. 5 Star service
John
1 month ago
Marcus did a excellent job for me Highly recommend him and Watts for the work
Gary Sandvik
1 month ago
Xavier, Lee, Aaron, Mr. John, and Mark were fantastic! There’s more members of Watts who I interacted with and they were all so professional, courteous, fair and got us what we needed. I highly recommend using Watts AC for your needs!
Brooke Watts
2 months ago
Josh seemed very knowledgeable and helped us to understand our unit a little bit more.
Deborah Ulmer
2 months ago
Well managed did a good job mom j
Billy Holcomb
2 months ago
Josh was great . I highly recommend watts ac i had bad experiences with other companies these guys are greay
C Syl
2 months ago
Josh was very polite and helpful.
Jan Nisbet
2 months ago
Josh did a great job. I’ve been with Watts for over 15 years and never had a problem. Highly recommended!
Rob Valle
2 months ago
Josh did a checkup on my A/C. He said the A/C was clean. I'm very satisfied with his service on the A/C unit. Thank you, Mark Wall
Mark Wall
2 months ago
Thats MY hometown crew! Thank you Tarrence for tolerating the heat to come & keep me running. Always professional service. Never a problem with Watts. Tune up and cleaning.
Patrick
2 months ago
Ned did a great job with our air conditioner!!! Didn't take long at all!!
Nancy Lisitza
2 months ago
Xavier and Lee did a get job. Got the problem fixed quickly.
Rosemary Hastings
2 months ago
10/10 Helped us have cold air again! Thanks to Marcus! 😁
Devon Griffith (DJROBBO99)
2 months ago
Josh did a nice job
Edwin Garcia
2 months ago
Josh was grey
Michael Flemming
2 months ago
Jude went above and beyond in helping me while my air was out for almost a week! He's very professional, knowledgeable and must a great guy!!
Susan Carlson
2 months ago
Josh was excellent! Very kind, knowledgeable, and customer-oriented.
Marie Able
2 months ago
The two gentlemen that repaired my air-conditioning were unbelievably polite courteous they knew what they were doing, and I would recommend them to anybody.
Claire Demers
2 months ago
Ned Is always very knowledgeable and efficient when it comes to my unit..I’m a very satisfied customer..Work is always finished in a timely matter..Thanks Ned..
Duana Tidwell
2 months ago
I appreciate how professional Josh was not only in servicing my AC, but also in getting my smart thermostat to sync with my phone again.
Linda Cooper
2 months ago
Our AC went down overnight. Called at 8:00 am the next morning and Watts had 2 technicians onsite by 10:00 am and had us back up and running by 11:00 am. Josh and crew were super professional and very friendly to deal with. Fair honest upfront pricing. We enjoyed the experience so much we signed up for Watts twice a year maintenance program to help eliminate any issues ahead of time. We also will be scheduling a HVAC ductwork cleaning (yep they do that too) this fall. Watts will be a company that my wife and I highly recommend in our future conversations with family and friends. Thanks Watts (Josh & crew👍)
Richard Davidson
2 months ago
Lee and Xavier came out and helped us. They were really respectful and helpful throughout the whole process. Wasted no time and did their job very efficiently. Best of the best.
Lazaro Bon
2 months ago
Need was great showed up first thing and was friendly and knew what he was doing! I appreciate him and all his knowledge was appreciated!
Laura Ellis
2 months ago
Josh was very professional in detail. On what's going on with the unit, thank you.
Tereather Allen
2 months ago
Xavier and Lee of WATT’S Heating and Cooling are did an excellent job moving our AC heat unit and adding 3 air ducts. In a short period of time in 96 degree weather-with a smile. Thank you for their excellent workmanship.
Trista Bryers
2 months ago
Terence was polite and proficient. Got right to the job and told me things to look and listen for in the future to maintain my 16 year old system.
Esther Clark
2 months ago
I have used Watts fir almost 30 years mow. I find them to be very honest and knowledgeable. I've never had any problems with service.
Debbie Martin
2 months ago
Mark and Aaron did an excellent job installing our new Air Conditioning system. They were fast and efficient. Rick our salesman helped us pick out the best unit for our needs.
Richard Johnson
2 months ago
Thank you Watts for excellent maintenance service for our air conditioner. Josh was professional and efficent in the job. He answered all our questions and gave us helpful information. A valuable asset to maintain our lifestyle, especially this summer. HP
Heidi Philley
2 months ago
Jude was a true professional. Explained everything to me in terms I fully understood!
Candy Wilhelmi
2 months ago
Watts always gives great service. Josh was a great technician!!
Beth ashton Ashton
2 months ago
Josh did an excellent job he explained everything thoroughly he installed the new part he will be back in next year to do our yearly maintenance again and it was a pleasure having him at my home I felt very comfortable with him so God bless him
diana tomasovic
2 months ago
Great job, new what he was doing.
Keith Thatcher
2 months ago
Xavier and Lee did an awesome job installing my new AC. They were here first thing Monday morning and worked non-stop until the job was done! 😃
Michelle Heath
2 months ago
Jude was a very personable and professional technician from Watts. He explained everything he did as he went along . I had an inspection of the unit and he cleaned the coils ,backwashed the system. He explained alot of ne necessary tips and steps to take to maintain the system as operational and clean. He showed a sense of urgency to fix my issue. After completing the inspection, I found that the units capacitator was very week. It would have made the compressor go if I left the old one, I wasn't aware of that. But he replaced it and cleaned my unit and taught me a few things. I was very happy with his service. I will use Watts now as my annual maintenance. Thank you Jude..
Charles Dejesus
2 months ago
Nedd was outstanding person he did a awesome job very productive and professional you have a great a better than A technical A/C worker here
lissette ramos
2 months ago
Very pleased with. Hugo. He was very informative and helpful with the decision to do maintenance or buy a new one. I am also ver6 impressed with the new Watts. I hope you can send me Hugo next time. Bill Beninghof
Bill Beninghof
2 months ago
Watts is great. Technician Josh is very knowledgeable and nice
Sonya Johnson
2 months ago
Nedd was very polite and thorough! Did a great job for us!
Linda Mirizio
2 months ago
Josh was just here to do our annual inspection. Very professional friendly courteous knowledgeable and provided excellent service.
Bill Dolinsky
2 months ago
Thank you.
Joshua Bowman
2 months ago
Technician was very friendly and knowledgeable. Under new management, but still the same home town service.
Barbara Barclay
2 months ago
Hogo did a great jog. Very efficient and pleasant. He fixed our AC in about 30 minutes on one of the hottest days of this summer. Thanks Watts!!
Maryanne Masefield
2 months ago
The installers did a great job. Got here on time and had the new unit up and running in about 3 hours. Cleaned up area and hauled off old unit.
Richard Hugo
2 months ago
Josh was very pleasant to deal with. Will recommend to friends.
Anita Porter
2 months ago
Excellent service with Nedd
Linda Houle
2 months ago
Josh did a fantastic job even in this heat!!!!
Karen Nash
2 months ago
We have been doing business with Watts Air Conditioning for many years. Ray has been our service technician ever since we went with Watts. Ray takes special care of his customers and when he works on our system, I know it will be done correctly and cost effective. Great technicians like Ray are what makes a business successful.
Pete DeVito
2 months ago
Josh the technician was very polite, knowledgeable and efficient. He completed our routine annual service and explained everything in great detail. Thank you Watts AC and Josh for the excellent service.
ROBBIE PYNES
2 months ago
As always, great service! Xavier and Lee were professional, prompt and diagnosed the problem quickly.
Julie Miles
2 months ago
Exactly 💯
Shirley Morris
2 months ago
Lee & Xavier were here and they did excellent job they were very efficient and answered all questions.
Betty Eberhardt
2 months ago
Josh was very polite and professional. Explained everything.
Linda Berg
2 months ago
JOSH DID MY MAINTENANCE AND FOUND SOME PROBLEMS. HE SHOWED ME EXACTLY WHAT SHOULD BE REPLACED AND LOOKING AT THE PARTS I AGREED. HE CAME BACK AND REPLACED THE PARTS. HE IS VERY INFORMATIVE AND PROFESSIONAL.. I AM VERY PLEASED .
Valerie Moore
2 months ago
Great service. Tech arrived in a timely manner, worked quickly and efficiently. Highly recommended. Shout out to Hugo!
Tom Nestor
2 months ago
I was impressed by the of the young man who did the service. Well done!
Francis Bernoi
2 months ago
Josh was very professsional and helpful....
mark graham
2 months ago
Josh from Watts AC performed great job on annual maintenance and identified potential capacitor issue that could have caused a near term failure over the summer. Watts AC is now under new management and glad that the service quality is still great. Will stay an ongoing customer.
Ross Swiger
2 months ago
Watts a/c arrived on time. Hugo was the tech. He was very kind and professional. He diagnosed and fixed the problem (capacitor). Hugo suggested a surg protector and I agreed that would be a good idea. All fixed. Thank you HUGO and watts! Nice and cool 😎
Allen Joyce
2 months ago
Watts impressed us from the detailed estimate from Richard to the installation of the air conditioner. Mark and Aaron arrived before the scheduled time and quickly and expertly had us set up with our new equipment. They picked up the area where they worked and were professional and kind. We will certainly recommend Watts to all our friends. Their quick service is outstanding.
Randy n Connie
3 months ago
Marcus Ford took care of all our air conditioning needs! We arrived in Florida with no AC. Marcus had it repaired in a couple of hours! Very good service, respectful, and professional!! Highly recommend him for your AC repairs!
Joanna Alderman-klein
3 months ago
Josh came out to service us today. What an AMAZING man. Very knowledgeable, informative, respectful and very genuine. He is an asset to your company.
Wende Hickman
3 months ago
Serviceman was great! Highly recommended
Mark
3 months ago
6months check-up on our new Air, Everything was good and the tech. was super nice and polite. I have been their costumer for many years, have never had a problem.
Wanda McGroarty
3 months ago
Josh did a great job!
Michael Tirpak
3 months ago
The service was great called around 2pm in the afternoon and within a hour and half the tech was here he explained everything and was very professional thank you Watts for the great service
Ted Meyer
3 months ago
Watts put in a new unit in October. We travel and it was not noticed for several months that unit did not cool house properly. We had a wonderful tech come out today, Hugo, and he ran every diagnostic test possible, and confirmed unit is working as it should. We have an air flow balance situation that we need to address. Hugo is very professional and he explained every test and result in Layman's terms. They are under new management and the service we had today was excellent!
Deborah Deese
3 months ago
Mark and Aaron arrived first thing in the morning . Within 2 hrs they had my A/C up and running which was a god sent . Both men were terrific at thier work and terrific with answering questions for myself and my husband . I would highly recommend this company for the Quick responsiveness, professional work and overall kindness . Much thanks to Mark and Aaron for thier installation and thank you to Rick for helping us through the purchasing process.
Susan Louis
3 months ago
Awesome service.
Joyce Martinez
3 months ago
Starting with the friendly staff, Carlos Ayala, on the customer service call, and the highly professional staff, like Jose Luis Rodriguez (both bilingual). Thank you, the first impression definitely counts. 100% satisfaction guaranteed.
Lizama Diaz
4 months ago
Mark and Aaron from Watts Airconditioning were very professional and did an outstanding job replacing our HVAC unit. I am so happy for their service and I personally recommend these two gentleman to install your HVAC.
Noel V. Noveras
4 months ago
I had my AC serviced today. The technician (Nedd) was professional and informative. He told me the unit needed a new capacitor. He installed it with no issues. I was charged $320 (member price) for the capacitor. I did a search for it during the install and found the capacitor (exact match) for $99.95 on Amazon! I do not expect to pay “cost” for parts but 3 times as much is unreasonable. I was able to speak to the Service Manager and he said that the mark up was fair. Needless to say, I disagree. I’ve used Watts since I moved to FL in 2018 with no issues. Not sure about the future.
William Kaste
5 months ago
Knowledgeable and friendly thank you will be only using your services
Veronica Benito
5 months ago
I was very pleased with the service we received from Watts Air-conditioning. I received same day service by Jose, an experienced technician. He was very professional and very knowledgeable about fixing our AC unit. Within about an hour it was all fixed. I have used Watts for almost 20 years and appreciate good reliable service at a fair price. Thank you!
Sue Felter
6 months ago
On Wednesday the 22nd of January with the temp in the 40's I woke up to find we had no heat. Watts AC has been my go to for over 20 years so I called to open a service request. A service tech showed up I think within a hour to find that the blower motor in the air handler had froze up. This system had been installed by them back in 2006 so it was an old outdated system and parts would be hard to find plus with it's age I figure it would soon become a money pit. I asked the tech to get me a quote for a new system. He presented me the quote in about 15 minutes. When I told him I was ready to place the order but I needed to know when it could be installed because my wife and I are in out late 70's and I was concerned about us getting sick from the cold temps that were to be around for several days. He called back to the office and found that they could get a new system and install it the next day, Every thing was signed and he said that the installers would be at my house between 9:00 and 9:30. Usually when you are given a time like that it means around 10:00. But the installers were at my house before 9:00 and started removing the old system. A couple hours later I saw a pickup come up the driveway and it appeared that they has the system in the back. Not sure but it leaves me to believe that they had to get the system from a distributor that morning. Long story short, they got the system installed and I had heat flowing around 4:00PM. The service tech and installers were all professional. This is a true professional business and will continue to be my go to AC company, Many thanks......
Donald Rybak
8 months ago
Good prices, very professional and very helpful.
francisco murillo
9 months ago
We are so impressed by the excellent service we’ve received from Watts! They have proven knowledgeable, reliable, and honest. Their technicians diagnosed and repaired complex issues with our AC unit, and Julie in the office went above and beyond to assist us. Highly recommend!
misty mccracken
10 months ago
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