Frequently Asked Questions

Sonny and Lee did great job with good customer service

Extremely thorough. Very professional. Ned did an outstanding job

Josh and Hugo did a excellent job we appreciated them

Communicated well. Called ahead. Answered all my questions and provided information on overall functioning of unit. I recommend Watts. Staff were efficient and very helpful

Watts did my fall air unit cleaning . Louis was the technician . He is one of the few that really do thorough job

Ned Did an Awesome Job We’re Satisfied

I’ve had WATTS as my AC contractor for about 6 years now and am very pleased with their overall performance and service. The office even called me to let me know the service technicians were running a bit late. I use Watts because they dependable and because they’re local in Polk County. In Florida, the last thing you want is for your AC to quit on you. With Watts, I never need to wonder if my unit is running efficiently or if they can respond if a problem comes up. Highly recommended.

Excellent customer service, and very trustworthy. They are always honest and helpful.

Josh and Sunny was very professional answering all my questions. And having to work out in this hot weather. Very good guys. Peggy Wanemacher

So Rick came in and was very determined to get and approval on the spot. I explained that I was getting mor estimates for the job and he asked what price I would be comfortable with and Voila with a few short minutes in his truck he was able to bring me back a price that was in my range, on the high end but none the less. As i received my other estimates Rick followed up and ultimately I agreed to the job and scheduled installation. The morning of the install I received a phone call stating the unit they picked up was damaged and they would reschedule. After a few days with no follow up (defiantly not Ricks style) I assumed that they just didn't need the job. Then, randomly on a Friday, get a phone call from Xavier and they are in my driveway ready to do the install. Needless to say I was not prepared. While I was getting my life together with my dogs Lee go the install ready and install began. About 5 hours later with a little concrete dust in the air and all over everything, Scott the electrician comes in to finish the job. The electrical run looks great thanks to Lee but It's getting late and Scott has to run leaving Xavier & Lee to do the setup. The unit I purchased is WiFi enabled and I was hoping to connect it to Alexa. Xavier are A/C installers not Tech advisors so they referred me back to Scott and assured me that he would be out tomorrow to get the unit WiFi enabled. They asked for a google review upon payment and I told them it would depend on them getting the tech part of it done so here it is. Lee & Xavier have done their job well and are on to the next. I was so happy to have A/C Friday came and went without me even thinking about it, I assumed since it was the weekend I would hear from Scott Monday....... So Monday about 2 PM, after not hearing from Scott, I reached out to Lee to tell him I was fixing to leave my review and immediately Scott called me and stated he was doing research (like I didn't watch the same Youtube videos) and he would be back in touch (again). Here it is Wednesday not quite a week later and still not WiFi enabled. This is your typical take the money and run scenario. What happened to service after the sale? I even signed off on your contract stating you could come remove all the equipment if I didn't pay... but I paid anyway even though the service wasn't complete. Hopefully I'll never need the 10 year parts and compressor warranty, but as of now I still have a tech issue with no support. 9/4/25 ****update**** So it’s been a month at least and until today I have had no response. So i immediately called within 5 minutes of getting the response. The secretary stated that he was in a meeting and would call me back. Still dealing with my tech issue. I will update you as they update me. This is day one of them trying to make it right after 30 days… **Update 9/8/25** so Eddie did get Scot back over here and we both decided we all could have been better. He diagnose the new unit along with running technical support and decided it was a module that had gone bad. In the meantime I had been playing with the app and soon as he ordered the part and left the app. Ask me if I wanted to accept an invitation from the air conditioner itself. Voilà. Problem solved. The lesson learned here is taking the time to address all aspects of expectations saves bad reviews and wasted time and money on a second trip. The issue is now resolved

Jude was super knowledgeable and helpful. Super easy process and great response time!

Just purchased the home and AC stopped blowing cold air. I assumed it was the capacitor. Called Watts and they were out a few hours later that day. The tech diagnosed it as the capacitor and walked me through what was wrong with it. He also noted that the pressure was high on the liquid side. He pulled all the panels and gave the coils a good cleaning. Runs great now. Very informative and answered all my questions along the way. Would highly recommend Watts to anyone.

Josh did a great time

Xavier and Lee with Watts AC worked tirelessly all day to install my new AC system but continued to smile no matter how hot it got! Cannot say enough about Watts and their entire team (Terence and John too) who are professional understanding and the most helpful with any questions I had!

Friendly, courteous and helpful

Marcus was great and thorough. Love Watts.